UPDATE, 10:30am PST: We have confirmed that the Highlights issue is now resolved. Please contact our support team if you continue to notice any issues.
UPDATE, 9:20am PST: Our team has implemented a fix for Highlights, and we're seeing far fewer errors now. We are still waiting to confirm full resolution, but we do believe the issue to be largely resolved. If you are still experiencing any problems, please contact our support team and we'll investigate further.
We are currently experiencing elevated error rates for the Highlights product. Teachers may see errors saying "Student device is offline" or "School is finished for the day" despite the student being online and active. Our development team is investigating this issue and working hard to resolve it.
Another update will be posted here by 9:30am PST. If you have any questions or concerns, please contact the support team at support.hapara.com or email firstname.lastname@example.org.