7:20am PST: Our engineering team has pushed out a fix for the Interact issue, and service appears to be back to normal. If you are still noticing any issues with Interact or otherwise, please submit a support ticket at support.hapara.com, or email firstname.lastname@example.org, and we will investigate promptly.
7:10am PST: We are currently experiencing a global service disruption for Interact. The engineering team has identified the source of the problem, and they are hard at work building a fix.
We will post another update here when the issue is resolved, or at 8:00am PST, whichever comes first. Our sincerest apologies for the inconvenience.
Hapara Customer Support
Saturday, 31 October 2015
Tuesday, 27 October 2015
Our servers will be required to undergo a reboot in order to install a new security patch. The reboot will only take a few minutes, but users may experience a service interruption for Teacher Dashboard's Gmail viewer on October 28th during the times listed below:
- 12am and 2am PST
- 3am and 5am EST
- 8pm and 10pm NZT
Saturday, 17 October 2015
All users should be able to access Workspace once again. If you have further troubles accessing Workspace, though, don't hesitate to let us know.
Wednesday, 14 October 2015
RESOLVED 4:30 PDT - The backlog of sync jobs has cleared and data loads should update in Dashboard as normal now. For any users who ran a student load during the disruption and received a “class does not exist” error, please reload your student file with the “Override load comparison” parameter checked. Should users experience any lingering issues or have any other questions or concerns, please reach out at email@example.com.
ORIGINAL POST 2:57 PDT - A release issued on October 11 has inadvertently prevented our user and group caches from properly updating after a data load. Users of Hapara Dashboard may notice the following symptoms:
- Classes not being added into Dashboard after a data load
- Class enrollments in Dashboard not properly syncing with loaded information
- Student loads displaying a “class does not exist” error, even though the Class load finished successfully
We have rolled back the release and the backlog of refresh queues are now working down. It may take 2-3 hours for the queues to clear. Until then, any changes from the data loader may not display in Dashboard. We sincerely apologize for the inconvenience and will update to this blog when service has returned to normal.
Friday, 2 October 2015
In Teacher Dashboard Classic, the Email Auditing feature let users forward students’ emails to teachers and administrators for special attention. (If you’re curious, you can learn more about that here.) Due to a lack of interest in the feature compared to many competing priorities, we chose not to put Email Auditing in Teacher Dashboard 2.
In the months since releasing TD2, we have received very few requests for Email Auditing’s return. As a result, we’ve decided to remove the feature indefinitely. If you’re an administrator at a school that used Email Auditing, you may notice that we’ve suspended an account named audit@your_domain.org. That account was responsible for forwarding students’ emails, so it no longer needs to be active.
Of course, it’s always possible that we’ll bring back Email Auditing in the future. If you would like to see its return, don’t hesitate to let us know through the “How can we improve this page?” bar at the bottom of every page in Dashboard. Don’t hesitate to reach out if you have any questions.