Tuesday, 28 October 2014

RESOLVED: Google Drive Service Disruption Affecting Teacher Dashboard

At 8:20AM PST this morning, Google reported a service disruption in Drive, which is causing system errors when accessing folders and documents. This may be impacting your ability to access Teacher Dashboard, view classes and students, and load data. Google's message about the issue is below:
We're investigating reports of an issue with Google Drive. We will provide more information shortly.
Affected users will notice 500 errors and latency.
You can find updates from Google on the problem at their Apps Status Dashboard. We are doing everything we can to escalate this issue with Google and resolve it as quickly as possible. We will post an additional update on this post by 11AM PST.


UPDATE 9:30AM PST: Below is the latest message from Google:
We are continuing to investigate this issue. We will provide an update by 10/27/14 11:30 AM detailing when we expect to resolve the problem.
We are noticing some improvement in the error rates for Teacher Dashboard, but will continue to monitor and provide updates when we have more information.


UPDATE 11:30AM PST: Below is the latest message from Google, posted at 11:18 PST:
Our team is continuing to investigate this issue. We will provide an update by 10/27/14 1:30 PM with more information about this problem. Thank you for your patience.
While Google works on resolving this issue with Drive, we are advising against running additional data uploads, as there may be errors in creating class or student folders.

Our sincerest apologies for the inconvenience. We will send another update this afternoon.


UPDATE 2:10PM PST: Today's Google Drive service disruption has been resolved as of 1:50 PM. Below is the latest update from Google:
The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
If you continue to notice any problems with Teacher Dashboard or TD Admin, please submit a request at support.hapara.com, and we will investigate promptly.


Best regards,
Hapara Support

Thursday, 2 October 2014

FIXED - Temporary Data Load Issues

04:00 PDT (4am - Pacific time) Hapara engineers are currently working to address an issue that is slowing down data loads for some customers. These loads will eventually complete, but are taking longer than usual. We have traced the issue to a processing limit being placed on the Google services that we call during a data load.

We have raised this issue with Google and are working with them to resolve it as quickly as possible. We will notify all customers of either a resolution or an ETA once this is available.

We sincerely apologize for any impact that this is having on you and the teachers we serve together. We are committed to providing all help necessary to load data once this issue has been addressed. If you have any questions, please email support@hapara.com.

Best Regards,
Hapara Support