Tuesday, 9 December 2014

RESOLVED: Interact Service Outage -- Dec 8, 2014

1:05 PM PST: The underlying issue that caused this morning's Interact outage has been resolved. Interact service should be back up and running normally for all users.


9:17 AM PST: We have implemented a workaround for this issue, so that student tabs and screens can display on Interact. Teachers should now be able to use Interact successfully.

Important note: As a result of this workaround, students who are not online will display a spinning wheel in their tile on Interact. This is expected, and will occur until we have a long-term solution in place.

We will continue to work with Pusher on the core issue, and will provide additional updates later today with the status of the permanent fix. If you notice additional problems connecting to student devices, please submit a request to support.hapara.com and we will get back to you as soon as possible.


8:40 AM PST: The issue has been isolated as a problem with Pusher, third-party infrastructure we utilize for making connections to student devices. Student device connections are not being recognized when Teacher Dashboard is loaded, preventing the display of tabs and screens. However, connections are recognized individually, so screenshots and messages should be unaffected.

We are working with Pusher support to resolve this issue now, and will continue to provide updates as we receive additional information.


8:10 AM PST: We are continuing to investigate issues with Interact, and have escalated the outage with the third-party service we utilize for the tool. We will send another update by 9:00 AM PST.


7:10 AM PST: We are currently experiencing a global service outage with Interact. The Browser Tabs and Current Screen pages are not displaying any data from student devices, though the screenshot and message features should still function normally.

We have all hands on deck to investigate and resolve this issue as quickly as possible. We will send another update by 9AM PST.


Best regards,
Hapara Support

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