Thursday 12 June 2014

FIXED: Google service outage impacting Teacher Dashboard

UPDATE - 10pm PST (22:00 Pacific time). Google have updated the 'Google App Engine Downtime Notify' Forum with the following:

The problem with Google App Engine UrlFetch service was resolved as of 21:56 Pacific. We apologize for the inconvenience and thank you for your patience and continued support

UPDATE - 9pm PST (21:00 Pacific time). Google have updated the 'Google App Engine Downtime Notify' Forum with the following:

We have identified the issue affecting Google App Engine UrlFetch service and latency is returning to normal. We will provide another update by 22:00 Pacific.

UPDATE - 8pm PST (20:00 Pacific time). Google have updated the 'Google App Engine Downtime Notify' Forum of the following:

"We are currently experiencing a network issue with Google App Engine UrlFetch API. For everyone who is affected, we apologize for any inconvenience you may be experiencing. We will provide an update by 21:00 Pacific Time with current details."

Google App Engine is currently experiencing elevated error rates on some services that are essential to the performance of Teacher Dashboard. Google Engineering has confirmed that they are aware of this issue and are investigating it now. As a result of this problem, calls to Google from Teacher Dashboard are failing, which means that most to all Teacher Dashboard functions are currently unavailable.

This outage is affecting Teacher Dashboard as well as the Teacher Dashboard Admin Console.

We will update this post as new information becomes available.

Our sincerest apologies for the inconvenience associated with this.

Best regards,
Hapara Support

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