Wednesday, 14 October 2015

Data Loading Service Disruption

RESOLVED 4:30 PDT - The backlog of sync jobs has cleared and data loads should update in Dashboard as normal now. For any users who ran a student load during the disruption and received  a “class does not exist” error, please reload your student file with the “Override load comparison” parameter checked. Should users experience any lingering issues or have any other questions or concerns, please reach out at

ORIGINAL POST 2:57 PDT - A release issued on October 11 has inadvertently prevented our user and group caches from properly updating after a data load. Users of Hapara Dashboard may notice the following symptoms:
  • Classes not being added into Dashboard after a data load
  • Class enrollments in Dashboard not properly syncing with loaded information
  • Student loads displaying a “class does not exist” error, even though the Class load finished successfully

We have rolled back the release and the backlog of refresh queues are now working down. It may take 2-3 hours for the queues to clear. Until then, any changes from the data loader may not display in Dashboard. We sincerely apologize for the inconvenience and will update to this blog when service has returned to normal.


  1. Is this working now? I had a successful class load yesterday and I finally had a successful student load this morning, but neither the classes or students are showing up in dashboard. I have more students to load. This was sort of a 1 class test batch.


    1. Hi Wanda,

      Sorry for our slow response. Everything should be working ok now, and thanks for submitting a Support ticket so our team could get cracking to resolve this for you!

      Should this ever happen again, just let us know via a support ticket and we'll have a look at things, quick smart.

      Best regards,

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  3. Appreciating the persistence you put into your blog and detailed information you provide.
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