10:00 am PT, 07:00 am NZT
Our engineering team has resolved the Highlights service disruption, and performance should now be back to normal. If you continue to see any issues with connecting to student devices on Highlights, please submit a support request at support.hapara.com or email firstname.lastname@example.org.
09:48 am PT, 06:48 am NZT
We have received elevated reports of errors in loading student panels in Highlights. Our engineering team has performed an initial investigation and confirmed a Highlights backend service disruption. This is resulting in the message "Just a minute, we are connecting to student device" appearing on student panels in Highlights.
We are investigating this at the highest priority and will post more updates as we learn more.