Friday, 21 October 2016

RESOLVED: Hapara Smart Share Service Disruption - 2016-10-21

Resolved: 12:45 pm NZT, 16:45 pm PT - We've released a fix into production now and are confident the Smart Share icon should now be displaying for your class(es).

If you are not seeing the Smart Share icon, please try clear your Chrome browser cache and cookies and refresh your browser page.

If you continue to experience issues with access to Hapara Dashboard, please submit a request to our Support Team, with examples of affected teacher emails, so we may investigate further.


Update: 12:00 pm NZT, 16:00 pm PT - Our team is in the process of testing a fix for Smart Share, and this will release as soon as possible. We'll update this post again within the hour.


11:00 am NZT, 15:02 pm PT - Our support team has received elevated reports of the Smart Share icon missing from Hapara Dashboard.

We've identified the cause and our team is working on a fix at present. We'll update this post again by 12:00 pm NZT, 16:00 pm PT

We apologise for any inconvenience and thank you for your patience while we work on resolving this.

1 comment:

  1. Is there an issue with Hapara today, October 25, 2016? We have had several complaints that it stops and starts working randomly.


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