RESOLVED: Hapara Smart Share Service Disruption - 2016-10-21

Resolved: 12:45 pm NZT, 16:45 pm PT - We've released a fix into production now and are confident the Smart Share icon should now be displaying for your class(es).

If you are not seeing the Smart Share icon, please try clear your Chrome browser cache and cookies and refresh your browser page.

If you continue to experience issues with access to Hapara Dashboard, please submit a request to our Support Team, with examples of affected teacher emails, so we may investigate further.

---

Update: 12:00 pm NZT, 16:00 pm PT - Our team is in the process of testing a fix for Smart Share, and this will release as soon as possible. We'll update this post again within the hour.

---

11:00 am NZT, 15:02 pm PT - Our support team has received elevated reports of the Smart Share icon missing from Hapara Dashboard.



We've identified the cause and our team is working on a fix at present. We'll update this post again by 12:00 pm NZT, 16:00 pm PT

We apologise for any inconvenience and thank you for your patience while we work on resolving this.

RESOLVED: Hapara Workspace Service Disruption - 2016-10-18

RESOLVED: 15:00 pm PDT, 11:00 am NZT:

UPDATE: 14:50 pm PDT, 10:50 am NZT:
We've restarted our servers and it appears Hapara Workspace has started working again. We will continue to monitor the traffic and update this blog accordingly.

We have had elevated reports of Hapara Workspace being inaccessible for majority of users. We are investigating this at the highest priority and will post more updates as we learn more.

You may receive the below error advising 'No User Found' or See a Sad Kiwi page, which usually should be resolved by logging out of all Google Accounts, clearing browser cache and refreshing.

We will post another update to this issue when we have any additional information.

RESOLVED: Hapara Service Disruption: 2016-10-14

RESOLVED: 18:00 pm PDT, 14:00 pm NZT

Google have advised the issue with Google Cloud Platform HTTP(s) Load Balancer should have been resolved for all affected customers as of 17:25 US/Pacific.

We have tested Hapara access and are able to confirm things are looking good.

If you continue to experience issues with access to Hapara Dashboard, please submit a request to our Support Team, with examples of affected teacher emails, so we may investigate further.


UPDATE: 16:10 pm PDT, 12:10 pm NZT:

We've had confirmation from Google that they are investigating an issue with HTTP(s) Load Balancer. This is a high priority issue they're working to resolve as soon as possible, we'll provide another update by 18:00 pm PDT, 14:00 pm NZT.
---

15:40 pm PDT, 11:40 am NZT:

We have had elevated reports of Hapara Dashboard, Workspace and Highlights being inaccessible for some users. We are investigating this at the highest priority and will post more updates as we learn more.

You may receive the below error advising 'No classes found', which usually should be resolved by logging out of all Google Accounts, clearing browser cache and refreshing.

Our team in investigating and we will update this article again shortly as we learn more.

HTML styling now available in Workspace!

We've added the ability to style text in Workspace cards using simple HTML!

This means changing text colors, highlighting text, highlighting things in bold or italics as well as bulleted or numbered lists.

See how to do this here: https://hapara.zendesk.com/hc/en-us/articles/229672368