Saturday 4 April 2015

RESOLVED: Interact Service Disruption

RESOLVED 4-3-15 14:54 PDT
Our tests were unable to reproduce the error reported, and we have deemed this a transient issue. As a result, this Service Disruption can been closed out and marked as a Resolved. Should any users still experience difficulty connecting with Interact, please contact us at support@hapara.com. Thank you for your continued support.

UPDATE 23:28 PDT
The investigation of the current Interact service disruption is still ongoing. As the issues are not universal, we have been unable to determine the root cause. With that said, we are still treating this as a non-localized service disruption. Please contact support@hapara.com should you have any Interact connectivity issues. We thank you for your continued patience and understanding as we work to restore service to normal.

 ORIGINAL POST 12:09 PDT
We have received multiple reports of connection errors from Interact. Diagnostic tests are returning the message of “student not enrolled.” We are currently investigating the cause of this and will post updates to this blog as we progress. Thank you for your patience and understanding.
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