04:00 PDT (4am - Pacific time) Hapara engineers are currently working to address an issue that is slowing down data loads for some customers. These loads will eventually complete, but are taking longer than usual. We have traced the issue to a processing limit being placed on the Google services that we call during a data load.
We have raised this issue with Google and are working with them to resolve it as quickly as possible. We will notify all customers of either a resolution or an ETA once this is available.
We sincerely apologize for any impact that this is having on you and the teachers we serve together. We are committed to providing all help necessary to load data once this issue has been addressed. If you have any questions, please email support@hapara.com.
Best Regards,
Hapara Support
Hapara Support
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