RESOLVED: 2016-05-16: Google Drive Elevated Error Rates

UPDATE, 6:00am PST: Our team has monitored systems since we were first alerted of the problem, and Drive error rates have remained at normal levels. We are confident in marking this issue as resolved; however, our engineering team is continuing to keep a close eye on the system to ensure full functionality. Please contact our Support team if you have any problems with Dashboard.

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We are currently experiencing slightly elevated Google Drive errors in our backend system, which may lead to slower load times or occasional errors in student panels on Teacher Dashboard. This may also affect data load performance.

Errors have decreased in the past few minutes, but we are monitoring systems and investigating the core cause of the issue. We will update this post when we have any further information or a full resolution.

Best regards,
Hapara Support

RESOLVED: 2016-05-11: Highlights Service Disruption

UPDATE, 1:00pm PST: We have released the aforementioned fix, and our engineering team has tested and confirmed that Highlights performance is back to normal. We will continue to investigate the root cause of today's outage and do everything we can to prevent its occurrence in the future.

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UPDATE, 11:45am PST: Our team has identified a potential short-term solution to alleviate the Highlights issue. We are still working on resolving the root cause, but this short-term fix should improve performance in the meantime. The fix is expected to be released within the next 30 minutes.

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UPDATE, 10:40am PST: We are still investigating the Highlights outage with the utmost priority. We will provide another update at 12:30pm PST.

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UPDATE, 9:30am PST: Our development team is still investigating this issue and doing everything they can to resolve it quickly. We will send another update by 10:30am PST.

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We are currently experiencing a service disruption with our Highlights product, in which student panels do not load or display inaccurate error messages. Our engineering team is investigating this issue with the highest priority.

We will post another update by 9:30am PST.

Best regards,
Hapara Support

RESOLVED: Highlights Service Disruption

UPDATE: As of 2:30pm PST, the Highlights outage has been resolved. Teachers should be able to use Highlights normally moving forward. If you continue to see any problems with Highlights or other aspects of Hapara, please open a support case at support.hapara.com, or email us at support@hapara.com, and we will get back to you ASAP.

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We are currently experiencing a global service disruption with our Highlights product. Users can load Highlights normally, but student panels may incorrectly display the message "School is finished for the day". Our engineering team is investigating this outage with the highest priority.

We will post another update by 3:00pm PST.

Best regards,
Hapara Support

Highlights Release Notes - May 3, 2016

Highlights Focused Browsing supports Google Forms better

In Highlights, when using Focused Browsing with Google Forms, the teacher had to specify two URLs - one for the Google Form itself, and one for the "Thanks" page that is displayed after the Google Form has been submitted. If the teacher only specified the first URL, the students wouldn't be able to successfully submit the form.

Now Highlights automatically adds the second URL - so the teacher only has to specify one URL.

HL extension respects the screenshot quality setting

Highlights was not respecting the Image Quality setting in the Bandwidth Control section of the TDAdmin Highlights page. This reduced the ability of Admins to control the bandwidth that Highlights uses. Highlights now obeys the settings.

Note: Around 3May16, if a teacher comments that the image quality in Highlights has gotten worse, this will be because the TDAdmin setting is now being obeyed. Their IT Administrator can change the setting to change the image quality.

Note: With the default TDAdmin settings sending a student screen image to the teacher takes about 30 to 60 kilobytes of network bandwidth. Lowering the image quality in TDAdmin reduces this to about 10 kilobytes.